Return and Refund Policy
The website is operated by , TRICOLÃ - INDÚSTRIA E COMÉRCIO DE MALHAS registered with the CNPJ under n° 71.481.766/0001-83.
Last updated: 06/22/2024
TRICOLÃ - INDÚSTRIA E COMÉRCIO DE MALHAS is committed to providing high quality products and exceptional services to our customers. However, we understand that situations may arise where you may need to return a product or request a refund. This Return and Refund Policy describes the procedures you must follow to return products and request refunds.
1. Product Returns
We accept product returns within 30 days of the purchase date. To be eligible for return, the product must be in its original condition, unused and in the original packaging. Items not eligible for return include perishable products, personalized items, and consumable products that have been opened or used.
To begin the return process, contact us by email at [email protected]. You will be asked to provide details about the reason for the return and information about the product. After approval of your return request, we will provide instructions on how to return the product.
2. Refunds
After we receive and inspect the returned product, we will notify you of the status of your refund request. If your return is approved, we will process your refund back to your original payment method within 30 business days. The deadline for the refund to appear in your account may vary depending on processing by your bank or financial institution.
3. Shipping Costs
Shipping costs related to returning products are the responsibility of the customer unless the return is the result of our error (e.g. product received damaged or incorrect product shipped). In this case, we will refund the shipping costs associated with the return.
4. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately by email at [email protected] OR by phone at +55 (35) 3443-4750. We will ask you to provide photos or evidence of the damage or defect. We will do our best to resolve the situation quickly, offering a replacement or refund as appropriate.
5. Contact
If you have any questions about our Return and Refund Policy, please contact us at [email protected].
By making a purchase with us, you agree to the terms of this Return and Refund Policy. This policy is subject to change without notice.
